Experience

COMPUCOM 

Global IT Service Desk 

September 2015- January 2018 -Web app support 

-Blackberry device and Good enterprise email app 

support 

-Certification Apple IOS Gold 

-Active Directory 

FOC Operations January 2018- 

February 2022 

-Active Directory 

-Account Device Management 

-Patch management 

-Domain Controller Management 

-Incident management(assignation, escalation, 

resolution) 

-Provide feedback to level one 

-Technician dispatching 

-a+ Certification 

RACKSPACE 

Support Technician February 

2022-october 2023

-Cloud services monitoring 

-Incident management 

-Coordination with several specialization teams 

-Linux Support 

-Windows support

INFOR

Support Analyst 

October 2023-Current date 

-Api Handling 

-Infor os support, troubleshooting, and  services  integration 

-Complex issue troubleshooting, analysis, escalation, and  resolution  

-Coordination with several international specialization teams